Reviews
Jochen Pospich – Ex-Regional Logistics Manager EMEA at Terumo Blood and Cell
External department for specific customs issues
"At Terumo, we started using the subscription formula offered by Customs Solutions with the helpline. They provided us with excellent support, especially in preparing the application for a BTI at customs."
“We provided the technical information and background, but the entire investigation was in the hands of Customs Solutions. For a company like Terumo, without an internal customs department, it is reassuring to know that you can count on Customs Solutions as an external department that supports issues with a specific background."
"Customs Solutions is more than a helpline; it is a valuable partner that offers specialist knowledge. Customs is constantly evolving, and the right support is essential. Customs Solutions offers that."
Savings thanks to expertise of Customs Solutions
"The BTI application combined with reclaiming overpaid duties became a success story thanks to the collaboration with Customs Solutions"
Reliable partner for future cooperation
"I would definitely recommend the services of Customs Solutions to others. If you know something works well and you build a strong relationship, there is no reason to look any further. Customs Solutions has proven to be a reliable partner who gets results."
Edwin Ooms - BU Director Customs at Eutraco
A trusted sounding board for customs matters with Customs Solutions
"When we signed up for the subscription with Customs Solutions, it was mainly to have a sounding board. Customs matters are complex and can be approached from different points of view. It is essential for us to regularly tune in with them. Are we on the right track? Are there any concerns or risks we are overlooking? This sounding board is invaluable to me, and we also receive valuable advice regarding the classification in the nomenclature, which Linda is particularly strong on."
"Customs Solutions closely follows the legislation, and that gives us a reassuring feeling. It is like a backup we can rely on. After alignment, we know that we are on the right track, which not only provides confirmation but also the necessary comfort when we start new flows or need to provide customers with answers. That comfort is priceless."
Fast interaction as an asset: Cost-effective and unique
"One of the most striking assets is the fast interaction. You call, and you get an answer within a short time. This concept, where I pay a fixed amount per year and can call unlimitedly, is unique. The costs are known, and that makes It's interesting. You have a direct line, which makes communication efficient.”
Stronger together in a complex field
“In our sector, given the complexity, everyone benefits from a sounding board. The value that Customs Solutions adds makes the collaboration not only useful, but also essential for anyone who wants to make progress in customs matters.”
Alexander Pappijn – Head of category management at Outspot
“I am ultimately responsible for everything related to our products, ranging from sourcing in Asia to international transport and delivery to end consumers in various European countries.”
Optimization of international trade processes
“Of course, these products all have to be cleared in Europe. To optimize all our customs processes, we regularly call on the expertise of Customs Solutions.
I notice that many things are already running smoothly in our international collaborations, especially considering that we have been successfully importing from Asia for about 9 years. Of course, there are still challenges, given the complexity of trade, especially towards Asia. It simply cannot be compared to Europe. “
Accurate HS code assistance
“Customs Solutions has proven particularly useful in assisting with HS codes, which are crucial for customs purposes and international trade. Matching the most beneficial HS codes is essential, and they provide valuable guidance on these decisions.”
General experience
"Our experience with Customs Solutions has generally been very positive. As an office with a lot of expertise in the customs field, they offer valuable support for an SME like ours, where we do not have all the knowledge in-house. This is handled without any problems by outsourcing customs matters to Customs Solutions."
Filip Teuwen - Tax Director at Luminus
"Linda from the Customs Solutions team has been extremely helpful to us at Luminus. When I joined Luminus, Linda, in her own unique way, opened my eyes to the complex world of customs, which was relatively new to me. She not only assisted me in getting acquainted with the customs domain but also proved to be an excellent guide throughout .”
Customs expertise
"Within a large company, especially in a tax function, there are many areas of focus such as corporate income tax, local tax, VAT etc... and customs is often overlooked. Their expertise and hands-on approach make them unique and valuable to any company that needs customs support. Working with Customs Solutions brings us a sense of relief. "
Proactive support and network
"A small anecdote reminds me of my first contact with Linda. She proactively raised important points, emphasizing their significance, and each time, I could confirm that they were well-managed. And then there was one point that was completely out of control and she immediately said, 'That's a real disaster, but we'll assist you promptly!" With her immediate support, we swiftly resolved the situation, and everything was back under control. Such assistance is truly valued"
“We work with a committed group of people at Customs Solutions who always remain the same. That is actually a 'dedicated Luminus' team. This means that they have a very good command of the history and that is very important. And what is certainly important: In times of trouble, Linda's extensive experience becomes invaluable. Her career at FPS Finance has cultivated a network of contacts within the customs domain, not just with authorities but also with all DSV's worldwide. She plays a pivotal role as the linchpin in the system. Any issues that arise are swiftly resolved, thanks to her efficient coordination."
Recommendation for services: 'Hands-on' approach
"I would certainly recommend the services of Customs Solutions to others. The collaboration with Linda and her team is evolving positively. At Luminus, both the procurement and tax departments are very satisfied. The proactive approach, the 'awareness' for new legislation such as now for example in the context of CBAM and the 'hands-on' approach make the collaboration particularly valuable for Luminus. We are very satisfied and look forward to continuing this productive collaboration.”